You can contact us here.

We accept payments via Paypal, American Express, Apple Pay, Google Pay, Mastercard, Shop Pay and Visa.

Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country.Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.

Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average it is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.

We are very sorry about this, please contact us via our support mailbox before shipping so we can see and respond as soon as possible.

Email: support@3hield.com

We will refund you the difference in price within 1 business day.

Refunds are normally received within 3 business days.

In Hong Kong.

Free $25 shipping on all orders.

Yes! We ship almost everywhere in the world. To find out if we ship to your country, click here. If your country is not included, then unfortunately, we don’t ship to you.

Before the shipping, please allow us 1-2 business days for processing your order, timing depends on the actual situation(Public Holidays/Weekends excluded). Processing time could be delayed if your shipping address is questionable or your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

We are very sorry that we do not offer expedited shipping.

We recommend that you register an account on our website to keep track of your order. Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)

7-10 business days (The logistics time varies from country to country)

Please contact us via our support mailbox or real time communication tool so that we
can see and respond as soon as possible.

Email: support@3hield.com

Orders can be cancelled before they are shipped by contacting our customer service. Orders cannot be cancelled after they have left Hong Kong.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free!

You may change your shipping address after you place an order by contacting our support mailbox(support@3hield.com). Typically, you can only do this within 1-2 business days an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

We're deeeply sorry for making you wait so long! If it takes longer than we promised, we will give you a refund of 20% of the difference in price and the refund will be received within 3 business days.

There are the following two cases:

(1) Order information can be modified if the goods have not been shipped;

(2) Order information cannot be modified if the goods have been shipped.

To start a return, you can contact us at support@3hield.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting will not be accepted. You will also need to send us a receipt or proof of purchase. If you decide to return an item, we will deduct a $5-10 restocking fee from the amount you have paid if there was no seller's fault. Any item that is returned more than 15 days after delivery will be eligible for a $5-10 restocking fee. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We only replace items if they are wrong goods, defective or damaged. If you need to exchange it for the same item, send us an email at support@3hield.com.

For smooth custom clearance for the UNIT Delivery, please pay attention to the below details:

You will be highly appreciated if you ship it via DHL, rather than other express company.

The description of the good is expected to be "Gifts".

The invoice value is expected to be USD 20/PCS.

Remove all the famous brand names on the package.

When using Frobenicol Metronidazole Ear Drops, you should inform your veterinarian of all medications your pet is on or has recently been on to ensure there are no adverse drug interactions.

Most healthy cats and dogs can use it, but for pets that are pregnant, nursing, or have other health problems, you should consult your veterinarian first.

Immediately flush your pet's eyes with plenty of water and contact your veterinarian.

If your pet is pregnant or nursing, consult your veterinarian before using any medication.

Cimetidine tablets may interact with certain medications, so tell your veterinarian about all medications your pet is using or has recently used before giving them to your pet.